Homeowner Care

Our Commitment to Our Homeowners

Homeowner care sample image

We are dedicated to delivering a high quality and complete home to our customer. We have carefully selected the products that are placed in your home and the trade partners who perform the work. We have detailed specifications that are required for every phase of construction to ensure quality. We have a detailed timeline of events that takes place from the time you sign your purchase agreement until your final inspection that takes place ten months after you have lived in your home. Whether it is assisting you with your financing, selecting colors and fixtures, or performing your ten month inspection, we are with you every step of the way. Our Homeowner’s Warranty assures you that Stateson Homes will be there for you.

Our Warranty Care Program provides state-of-the-art technology and support to you for your Stateson Home. With real time scheduling, tracking and information, you can be assured your needs will be met as quickly as possible. The skill and experience of our team along with the latest technology means your satisfaction is of our utmost focus.

Warranty Center

Service Request

*indicates a required field

Note: If you smell gas or propane please call 911 immediately. In an emergency, such as water leakage, lack of heat, or if electricity to the whole house is out, please fill out the online form and contact the appropriate Trade Partner from the Emergency Contacts below.

If you are unsure if something is covered under the warranty please click here to see if it is considered a warrantable item.

Seasonal Home Care Tips

Emergency Contact Information

We would ask that if you contact our trade partners directly, please inform the Stateson Homes Warranty Department so we may document repairs made to your home.

warranty@statesonhomes.com
540-553-0544
2001 South Main Street
Suite 102
Blacksburg, VA 24060


Emergency Service as defined by the limited warranty, includes situations such as:

  • Total loss of heat when the outside temperature is below 45 degrees F
  • Total loss of electricity (Check with Utility Company before reporting this to Electrician or Stateson Homes)
  • Total loss of water (Check with the Public Works department before reporting this to Plumber or Stateson Homes)
  • Plumbing leak that requires the entire water supply to be shut off
  • Gas Leak (contact your utility company or HVAC if the leak is at the furnace or water heater supply lines)
  • After hours, or on weekends or holidays, call the Trade contractor directly

HVAC

​Bower Heating and Air Conditioning
1-540-904-7600

Electrical

​Valleywide Electrical
Benje Pennington
1-540-921-7187

Gas

HERON'S LANDING
Atmos Energy
1-540-639-1662
1-888-286-6700
1-866-322-8667

Propane

MAPLE RIDGE/CAMBRIA CROSSING
Suburban Propane
Mike Christian
1-540-382-8393
1-540-588-2044

Plumbing

MAPLE RIDGE/HERON'S LANDING
Ackerman Construction
John Ackerman
1-540-961-0535
1-540-320-1536

Plumbing

MAPLE RIDGE/CAMBRIA CROSSING
Blue Ridge Pro Services
Thomas Underwood
1-540-537-3187